FuelUp
Privacy Policy
Last updated: 1 June 2026 · Version 2.0
This Privacy Policy explains what personal data FuelUp ("FuelUp", "we", "us" or "our") collects, why we collect it, how we use and protect it, and the rights you have over it. It applies to the FuelUp mobile app and to this website at getfuelup.co.uk.
FuelUp is an independent business based in the United Kingdom. We are the "data controller" for the personal data described here, which means we are responsible for deciding how and why it is processed. We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
Information you give us
- Account details — if you choose to sign in with Google, we receive your name and email address from Google to create and secure your account. You can use much of the app without signing in.
- Favourites & preferences — the stations you favourite and your chosen fuel type (for example petrol, diesel, E5 or E10), so the app shows the prices that are relevant to you.
- Support correspondence — if you email us, we keep your message and contact details so we can respond and keep a record.
Information we collect automatically
- Location — with your permission, your device location so we can show stations and prices near you (see section 3).
- Device & technical data — device model, operating system version, app version and language settings, used to run the service and diagnose problems.
- Diagnostic & crash data — if the app crashes or errors, limited technical logs to help us find and fix the cause.
- Push notification token — if you enable alerts, a device token so we can deliver them (see section 4).
Information from third parties
- Google Sign-In — your basic profile (name, email) when you choose this sign-in method.
- Google Play — your subscription status, so we know whether to unlock Premium features. We never receive your payment card or bank details — those are handled entirely by Google Play.
2. How and why we use it
Under the UK GDPR we must have a lawful basis for each use of your personal data. The table below sets out what we do and the basis we rely on.
| What we do | Lawful basis |
|---|---|
| Show nearby stations and live fuel prices using your location | Consent (you grant location access; you can withdraw it any time) |
| Create and secure your account; provide Premium features you pay for | Performance of our contract with you |
| Send price-drop and nearby-cheap-fuel alerts | Consent (you opt in to notifications) |
| Save your favourites and fuel-type preferences | Performance of our contract / legitimate interests in a useful app |
| Keep the service stable, secure and free of abuse; fix bugs | Legitimate interests in running a reliable, secure service |
| Respond to your support requests | Legitimate interests in helping our users |
| Meet legal, tax and regulatory obligations | Compliance with a legal obligation |
Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights, and we use only the data we need. Where we rely on consent, you can withdraw it at any time without affecting anything we did before you withdrew it.
3. Location data
Location is at the heart of what FuelUp does, so we want to be clear about it. When you allow it, your device shares your location with the app so we can rank stations by how close they are and show local prices. You are always in control:
- You can decline location access and search by town or place name instead.
- You can change or withdraw the permission at any time in your device settings.
- We use your location to serve your request in the moment; we do not build a long-term history of everywhere you have been for advertising or tracking.
4. Push notifications
If you opt in to alerts, we store a push notification token (via our notifications provider, OneSignal) so we can tell you when a favourite station's price drops or when cheap fuel appears nearby. Notifications are optional. You can turn them off inside the app or in your device settings, and your token will no longer be used to message you.
5. Subscriptions & payments
FuelUp Premium is an optional subscription billed through Google Play. Payment is processed by Google under its own terms and privacy policy — we never see or store your card number or bank details. We receive only your subscription status (active, expired, cancelled) so we can unlock or lock Premium features. You manage, renew or cancel the subscription in your Google Play account.
6. Sharing & service providers
We do not sell your personal data, and we do not share it with advertisers. We share data only with the trusted providers ("processors") that help us run the service, and only as far as needed for the purpose shown:
| Provider | Purpose | Data involved |
|---|---|---|
| Amazon Web Services (AWS) | Hosting our backend and this website (primary region: London, UK) | Account data, preferences, technical data |
| Google Sign-In | Optional account authentication | Name, email |
| Google Play | App distribution and subscription billing | Subscription status |
| OneSignal | Delivering push notifications | Push token, device type |
Our providers act on our instructions under contracts that require them to protect your data. We may also disclose data if required by law, to protect our rights or users' safety, or in connection with a business transfer (in which case this policy will continue to apply to your data).
7. International transfers
We aim to keep your data in the UK and host our core systems in the AWS London region. Some providers (such as Google and OneSignal) may process data outside the UK. Where that happens, we rely on safeguards recognised under UK data protection law — such as a UK "adequacy" decision for the destination country, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses — so your data keeps an equivalent level of protection.
8. Cookies & website data
This website is a simple static information site. It does not use advertising or cross-site tracking cookies. We use only what is essential to serve the pages, and the app may use on-device storage to remember your preferences. If we ever add analytics, we will update this policy and ask for your consent first where the law requires it.
9. How long we keep data
We keep personal data only as long as we have a reason to:
- Account data & preferences — while your account is active. When you delete your account, we delete this data (see section 11).
- Push token — until you disable notifications or delete your account.
- Diagnostic & crash logs — for a short period (typically up to 90 days) before being deleted or aggregated.
- Support emails — for up to 24 months so we have a record of past help.
- Records we must keep by law — for the period the relevant law requires.
10. How we protect data
We take reasonable technical and organisational measures to keep your data safe, including encryption in transit (HTTPS/TLS), encryption of stored data, private storage that is not publicly accessible, and access controls that limit who can reach personal data. No system can be guaranteed perfectly secure, but we work to protect your information and to respond promptly if anything goes wrong, including notifying you and the regulator where the law requires.
11. Your rights
Under UK data protection law you have the right to:
- Access — ask for a copy of the personal data we hold about you.
- Rectification — ask us to correct data that is wrong or incomplete.
- Erasure — ask us to delete your data ("right to be forgotten").
- Restriction — ask us to limit how we use your data.
- Portability — receive certain data in a portable format.
- Object — object to processing based on legitimate interests.
- Withdraw consent — for anything based on consent, such as location or notifications.
The quickest way to delete your account and personal data is directly in the app. You can also exercise any of these rights by emailing us at hello@getfuelup.co.uk. We will respond within one month, as required by the UK GDPR. Exercising your rights is free, and we will not treat you differently for doing so. If you need a postal address for a formal request, email us and we will provide one.
12. Children
FuelUp is intended for drivers and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
13. Automated decisions
We do not make decisions that produce legal or similarly significant effects about you using solely automated processing, and we do not profile you for advertising. Ranking stations by price and distance is a simple sorting feature that you control through your fuel-type choice and location.
14. Changes to this policy
We may update this policy from time to time — for example if we add a feature or change a provider. We will revise the "last updated" date above, and for material changes we will give a more prominent notice in the app or on this site. Please check back occasionally.
15. Contact & complaints
Questions about this policy, or about your data? Email us at hello@getfuelup.co.uk and we will be glad to help.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), though we hope you will contact us first so we can put things right:
- Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Helpline: 0303 123 1113
- Online: ico.org.uk